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eCommerce AI
May 18, 2026

Modern Ecommerce CX 101: Agentic AI vs Conversational AI

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April 14, 2025
eCommerce AI

Why Human-Centric AI Is the Future of eCommerce Conversations

Rep AI helps eCommerce brands ditch robotic chatbots with smarter, human-like conversations that boost conversions and deliver real customer connection.

April 11, 2025
eCommerce AI

Smarter Leads, Not Just More: How Conversational AI Reinvents E-commerce Lead Generation

Discover how conversational AI transforms e-commerce lead generation by engaging visitors in real time, boosting sign-ups, and increasing conversion rates.

March 27, 2025
Product Updates

Rep Product Updates March 2025

We've been listening closely to your feedback and making updates to help you work smarter, connect with customers better, and drive more sales. Here’s what’s new this March

March 5, 2025
eCommerce AI

Unlocking eCommerce Growth: Alesandro Ljubcic’s Journey with Technology and Innovation

Join Alesandro Ljubicic, Artist and Founder of The Sydney Art Store, as he dives into how embracing technology, AI, and innovation has fueled his growth. In this interview, Alesandro shares his entrepreneurial journey, from building a successful online store to leveraging cutting-edge tools that give his business a competitive edge.

March 4, 2025
eCommerce AI

Shopify Customer Service Best Practices: Keep Shoppers Happy with Rep AI

Shopify merchants who embrace AI-powered customer service solutions today position themselves for operational efficiency that allows scaling without proportional support costs. Over time, the benefits from superior customer service experiences drive loyalty and increased word-of-mouth marketing.

February 28, 2025
Webinar

Podcast: Why E-Commerce Is Still Broken—And How Rep AI Is Fixing It

Conversational AI is changing e-commerce. Learn how Rep AI boosts conversions and customer insights through behavior-based chat experiences.

February 28, 2025
eCommerce AI

Mastering Shopify Upsell: Strategies to Increase Average Order Value

Upselling transforms standard Shopify store transactions into profitable opportunities that benefit both merchants and customers. The result is a win-win scenario: customers receive better-suited products while stores generate higher revenue without additional customer acquisition costs. In this guide, we’ll explore proven strategies for successful upselling on Shopify and how to implement these techniques using popular Shopify apps.

February 27, 2025
Product Updates

Introducing the New AI-Powered Product Finder: Context-Driven Discovery for Smarter Shopping

Revolutionize your store's product search with Rep’s AI Product Finder. Deliver the right results every time by understanding context, not just keywords. Customize the search experience and provide your customers with smarter, more efficient product discovery.

February 25, 2025
eCommerce AI

Ecommerce Upselling 101: Boost Revenue Without Increasing Traffic

Smart online retailers know the secret to growing revenue extends beyond attracting new shoppers. This guide covers the fundamentals of eCommerce upselling and how you can use the sales technique to benefit both your business and your customers.

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.