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eCommerce AI
May 18, 2026

Modern Ecommerce CX 101: Agentic AI vs Conversational AI

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August 12, 2024
Product Updates

Your Rep AI Product Updates August 2024

We're excited to share some product updates for our AI concierge users. Now you can enhance customer experience with out-of-stock notifications, detailed shipping info, personalized live chats, and seamless social media integration. Plus, see how one brand boosted conversions by 21% with these powerful tools.

August 7, 2024
eCommerce AI

How to Enable Customers to Track Order Status on Shopify

In this guide, we’ll show you how to set up order tracking on your Shopify store, from native features to the best apps and AI-powered solutions. You’ll learn how to keep your customers informed, reduce WISMO inquiries, and improve engagement – all while elevating their shopping experience.

July 26, 2024
eCommerce AI

Level Up Your E-commerce: The Game-Changing Power of AI Conversational Concierge

Digital transformation is essential to staying competitive in today’s online retail market. E-commerce merchants ready to embrace AI chatbots are set to benefit from better customer experiences, streamlined operations, and greater profitability.

July 3, 2024
Product Updates

Explore the Power of AI Sales Concierge with REP AI's New Google Extension

Whether you’re a seasoned pro or just starting out, the REP AI Simulator Extension is an awesome way to explore the capabilities of our AI sales concierge. It’s especially great for those who want to see immediate results and understand the value of AI-driven sales interactions.

June 6, 2024
eCommerce AI

AI for Shopify: How Rep Turned The Chatbot Into A Sales Machine

Discover how AI for your Shopify store can be your always-on salesperson. See real case studies and how Rep AI tackles conversions, abandoned carts, and AI customer support.

May 22, 2024
Inside Rep

Feature Drop: Sales Scenario Dashboard

The new Sales Scenario dashboard shows you the context of the sale, not just the numbers themselves. Take a peek inside!

May 21, 2024
Inside Rep

New Feature: Real-Time Assistance

New feature drop: Real-Time Assistance. Drop into live chats with people who need help now.

April 18, 2024
Inside Rep

Conversations Update April 2024

The latest feature drop for Conversations includes Chat Sharing and Live Drop-In.

April 8, 2024
eCommerce AI

Why Shopify's AI Chatbots Will Evolve Into AI Concierges

As AI powers eCommerce's radical shift from a purely transactional commercial model to a more relational one, the single-job chatbots of old are evolving into more dynamic, full-service AI concierges.

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.