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News & product updates

News & product updates
April 29, 2025

Rep AI Named "Bot Solution Provider of the Year" at the 2025 RetailTech Breakthrough Awards

March 27, 2025
News & product updates

Rep Product Updates March 2025

We've been listening closely to your feedback and making updates to help you work smarter, connect with customers better, and drive more sales. Here’s what’s new this March

February 27, 2025
News & product updates

Introducing the New AI-Powered Product Finder: Context-Driven Discovery for Smarter Shopping

Revolutionize your store's product search with Rep’s AI Product Finder. Deliver the right results every time by understanding context, not just keywords. Customize the search experience and provide your customers with smarter, more efficient product discovery.

February 18, 2025
News & product updates

Yoav Oz on Bringing In-Store Sales Tactics to eCommerce with Rep AI | The AI Pressroom Exclusive Interview

Discover how Rep AI’s behavioral and conversational AI is transforming eCommerce. In this interview, Yoav Oz discusses the inspiration behind Rep AI, its impact on conversions, customer satisfaction, and the future of AI in eCommerce.

January 24, 2025
News & product updates

January Product Updates at Rep AI

Start the year with smarter AI concierge updates! Discover new AI training tools, Freshdesk & Help Scout integrations, enhanced analytics, and 24/7 support skills to elevate your store's performance. Explore now!

December 31, 2024
News & product updates

New Pricing for Maximum Flexibility: Sales, Support, or Both

Discover Rep AI's new pricing structure, separating Sales and Support into tailored modules. Customize your plan or bundle both for ultimate flexibility. Learn more!

December 9, 2024
News & product updates

Rep AI Product Updates December 2024

As the year draws to a close and the holiday shopping frenzy reaches its peak, we're excited to equip you with the ultimate toolkit for success. Discover our latest, updates designed to supercharge your store's performance and elevate your customer experience to new heights.

November 13, 2024
News & product updates

Automate Address Changes for Faster, Better Service

Rep AI automates customer address changes for faster service. Improves accuracy and reduces support team workload.

October 22, 2024
News & product updates

Your Rep AI Product Updates October 2024

Discover the latest Rep AI updates for October 2024! Boost store performance with new Proactive Sales Skills, automate support tasks, and access enhanced analytics. Engage shoppers, save time, and optimize your store’s success with our AI-driven features.

October 7, 2024
News & product updates

Introducing Proactive Sales Skills: Elevate Your E-commerce Experience with Rep AI

Discover how Proactive Sales Skills transforms your AI assistant to re-engage shoppers using behavioral AI. Boost customer engagement, enhance personalization, and increase conversions. Activate Proactive Sales Skills today!

Country Wine & Spirits
13% CRV

"We saw a 13% conversion rate with Rep last month. The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI."

Sarah L.
Ascent Nutrition
↓ Tickets

“This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!”

Sarah L.
Lashify
↑ AOV

“Rep is a fantastic service at it's base. A personalized AI driven helper, smoothing. out kinks in CX and guiding customers to the products they want to buy while maximizing AOV.”

Sarah L.
Mastering The Mix
↑ ROI

“These guys are amazing. Incredible investment for my business. I’m solving a lot more problems for customers with a lot less effort. And it gets better and better over time. Zero regrets and great team making sure I get the best results.”

Sarah L.

How Kinn Studio Used REP to Surface Hidden Customer Signals and Improve UX

A luxury brand with a small team turned shopper conversation data into actionable insights that shaped social content, merchandising strategy, and product visuals.